Despite most funeral policies in South Africa being approved, some claims are rejected Despite most funeral policiesin South Africa being approved, some claims are rejected, leaving families shocked and struggling. For many, what was meant to provide peace of mind turns into frustration and stress. Funeral service provider Icebolethumade headlines last week after it declined a claim for Sbonelo Zaca, citing reports from the Police indicating that he was allegedly involved in criminal activity at the time of his death.
According to the reports, Zaca was driving a vehicle linked to a kidnapping investigation when law enforcement officers approached. Allegedly, shots were fired from thevehicle, leading to a police response during which Zaca sustained fatal injuries. Icebolethusaidthat its decision followed standard underwriting procedures and was guided by policy terms,whichexclude claims arising from unlawful activity.
that its decision followed standard underwriting procedures and was guided by policy terms Seven years ago, insurer Momentum faced a similar storm of public outrage after it rejected a R2.4-million life insurance claim for Durban man Nathan Ganas. Ganas was shot and killed during a hijacking, yet Momentum refused the payout, arguing that he had not disclosed a pre-existing health condition, high blood sugar, when taking out the policy. These incidents have left some people wondering what other reasons could lead to funeral claims being declined. According to 1Life Insurance, while most claims in South Africa are approved, some are rejected due to:
