WILDERNESS VACANCIES

The General Manager is responsible for maintaining the smooth operation of a luxurysafari camp. To provide leadership and development for staff, maintain camp facilities,assist in implementing and maintaining the Group Environmental Minimum Standards(GEMS) and provide a level of hospitality that meets the company’s minimum standards.Creating a personalized safari experience for every guest. Ensuring the comfort andneeds of guests are met in camp as well as striving to exceed all expectations.

Practicingseamless communication of guests’ needs and ensuring all personnel in camp understandand deliver accordingly. BRIEF DESCRIPTION OF POSITION:Guests & Hosting• All Agents/Site Inspections /Journalists are to be hosted by the General Manager.• Act as a brand ambassador at all times, ensuring that any trips happen as seamlesslyas possible.• Meet and host all guests visiting camp, gathering as much information. All guestsshould be asked about their stay, including their guide, room, and food.• Ensure all guests receive a safety and camp orientation debrief, signing the Indemnity& Waiver form in full.

Management Teams• Empower departmental managers by constant communication and meetings in whichareas of focus are discussed.• Set quarterly objectives with each manager, ensuring they do the same for theirteams.• Assist in any shortfalls in team numbers and respective work as required.• Ensure accountability of managers for respective departments or work done.• Constantly drive inter-departmental co-operation• Create team spirit by leading by example, listening, being emphatic, and motivatingyour team. QUALIFICATION & EXPERIENCE:• A National Diploma in Tourism Management or equivalent.• A minimum of 5 years’ experience within the hospitality industry.• Experience in handling international guests and seasoned travelers will give anadded advantage.• Lodge Management background and knowledge of the Safari lodge business ispreferable.• Computer skills (MS Office suite). COMPETENCIES:Outstanding communication skills.• Service excellence (Desire to enhance Guest Experience).• Integrity.• Problem solving.• Empathy.• Organizational Skills.• Ability to work flexible hours LODGE MANAGERPURPOSE OF POSITION:Ensuring the comfort and needs of guests are attained in camp as well as striving toexceed all expectations.

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Incident reporting andmaintaining a database of all guest likes and/or dislikes for future reference.The Lodge Manager is responsible for maintaining the smooth operation of a luxurysafari lodge. To provide leadership and development to staff, maintain lodge facilities andprovide a level of hospitalitywhich meets the company’s minimum standards. BRIEF DESCRIPTION OF POSITION:• Ensure and provide flawless, upscale and professional in camp and out of campguest service experiences.• Analyze guest feedback and provide strategic direction to continuously improveoverall rating.• Anticipate and react promptly to guests’ requirements; a sense of urgency.• Oversee and coordinate all arrivals and departures of all camp guests.• Coordinate and manage communication between guests and staff and follow up toensure complete service delivery.• Direct, coach and manage camp employees to ensure all standards and operatingprocedures are adhered to.• Maintaining all aspects of facilities and assets in the camp and back of house throughbest practice of hygiene and safety standards for both guests and staff. QUALIFICATION & EXPERIENCE:• A National Diploma in Tourism Management or equivalent.• A minimum of 5 years’ experience within the hospitality industry.• Experience in handling international guests and seasoned travelers will give an

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