Although many consumers are still off this week, there is a sense of more normality, and at least we all know what day of the week it is. Consumers like to have this week free between Christmas and New Year because it gives them time to tidy the house and pack away all the gifts – and get rid of the ones they find ugly or unsuitable. Now that the wrapping paper has been picked up, the next question that comes up is what you can do with that ugly Christmas present.
It could be an ugly sweater or an electronic device that does not work that you would like to exchange after Christmas, but if they do not work or if they are ugly, they have to go – but where? There are various ways to get rid of a gift that is ugly or just not your taste. There is nothing wrong with it – you simply do not like it.
There are various things you can do if you do not have a receipt and the shop refuses to take it back: And then you can return the gift to the shop and ask for a refund or exchange for maybe another colour. Either way, everybody has a story about Christmas presents that are really ugly or that you will never want or use. Or maybe it is not working and you would like one that works.
Read Full Article on The Citizen
[paywall]
Can you exchange it? Most stores will be quite willing to exchange a Christmas gift, especially if you do it in the week after Christmas. It will be even easier if you go to the store where the gift was bought and even easier if you have the receipt.
But who wants to ask for a receipt for a gift? This is what theConsumer Protection Act(CPA) says about exchanges in Section 20, which gives you theright to return goods and receive a full refundif: This means that you can return goods that do not work, and according to Section 56 of the CPA, you can exchange goods that are unsafe or defective. However, there are goods that you cannot return or exchange.
According to the CPA, you cannot return goods if it is prohibited by public health regulation. You can also not return goods that have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. You can also not exchange underwear or swimwear for reasons of hygiene.
[/paywall]
