Social workers are central to addressing the issue of problem gambling

March is Social Work Month, a time to recognise the vital role social workers play in helping individuals, families and communities navigate complex social challenges. One issue where their role is often overlooked is the harm that is inflicted by gambling behaviour that tends to break the family psyche and disrupt family bonds. In my work at the South African Responsible Gambling Foundation, people rarely arrive saying, “I have a gambling problem.” Instead, they come bearing the shrapnel of gambling harm saying, “I don’t know what to do anymore.” They come when they are in a dire situation whereby rent is overdue, bank accounts are empty, relationships are strained and shame has become overwhelming.

Notably, in South Africa’s socio-economic climate, this is not surprising. High unemployment, rising living costs and deep inequality have created conditions where gambling is increasingly seen as a potential solution to financial hardship. With betting platforms now easily accessible on mobile phones at any time of day, desperation and opportunity often intersect in dangerous ways.

It is often intertwined with debt, depression, substance use, trauma and social isolation. Financial losses are usually the most visible consequence, but the deeper impact is often felt within families and households. Secrecy, dishonesty and broken promises erode trust, while money intended for food, transport or school fees may be lost.

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Over time, gambling can contribute to serious family dysfunction, increasing conflict and emotional distress within households. Within these levels, social workers take on multiple professional roles. They act as advocates, ensuring affected individuals can access support services; teachers, educating communities about the risks of gambling; and enablers, empowering people to rebuild control over their lives.

They may also serve as brokers, connecting clients with specialised treatment, and mediators, helping families navigate the conflict and breakdown of trust that gambling often creates. Recovery is not always immediate, and social workers focus on reducing the negative consequences of gambling while supporting individuals on their journey toward change. Community engagement is equally important.

Drawing on community development approaches such as those outlined by Weyers, social workers work with schools, community organisations and local leaders to strengthen awareness and prevention efforts. These models emphasise participation and empowerment, recognising that communities themselves play a key role in addressing social challenges.

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