Re-imagining the workplace: Employees are the internal customer indeed

📅 Published: August 15, 2025

📰 Source: thestandard

Curated by AllZimNews.com

There are organisations that have fallen in love with change, where change has become a buzz word but without the understanding of the systemic nature of life in general and work.

Organisations cannot be putting patches to their entities and calling that change.

Senior executives cannot afford the luxury of looking at organisations as consisting of disjointed pieces or dots.

Change is a beautiful word yes and change for change’s sake is change also but we need to ask ourselves, to what avail?

Do we change because we just want to sound good about the fact that we held a two-day workshop and came back with a new organogram from our organisation?

Most organisations love changing structures and a closer look at their business plans and the new structures sometimes display a disconnection.

You have employees, every year waiting at the end of a financial year to learn about the changes, and it is not always the case that they take their time as organisations to fully prepare their employees for these changes.

Most employees who stay in jobs for survival must go through these changes with very little readiness, being hurt by anxiety and fear as they wait on a yearly basis to learn in which direction they are being taken.

They work for organisations that make it clear that they are not priority when it comes to decision making and change.

So as the organisation is shaken by change, and sometimes disorganised change, they are tossed about from one end to the other with all the anxiety that comes with disorganised change, falling sick in the process, with psychosomatic diseases they will never know were caused by these tossing and turnings brought about by change and their fear of it.

When serious organisations change structures, they do so based on the reading of the business plan and the changes the business plan imposes on the structure.

If this is well-communicated to employees because there is a culture of communication and education, then employees will know that we are changing in this direction and as an employee I fully understand why I am being moved to a different position.