Frustrated Gauteng woman demands refund for malfunctioning R923,000 Mercedes-Benz. A 27-year-old woman from Gauteng is grappling with a distressing situation involving a luxury vehicle she purchased, with her excitement quickly turning into dismay following an alleged defect. The woman, who wishes to remain anonymous for safety reasons, bought a brand-new Mercedes-Benz CLA 200 four-door coupé from Mercedes-Benz Centurion on March 28, 2026, at a cost of at least R923,000.
As a first-time buyer, she bought a brand-new car for reliability and peace of mind, but her happiness was short-lived. Just 37 days after taking delivery, during a long-distance journey from Gauteng to Mbombela in Mpumalanga, the car reportedly malfunctioned dramatically on May 5, 2026. The vehicle allegedly reversed unexpectedly while in Drive (D1), resulting in it being towed back to Mercedes-Benz Centurion, where it remains to this day.
“I’ve been saving up for this car for at least two years, and with everything that has happened, my joy has literally turned into a nightmare,” she said. She claims that her attempts to resolve the matter with the dealership were met with dissatisfaction, alleging that staff treated her dismissively, belittled her concerns, and failed to take her complaints seriously. Consequently, she refused to sign the dealership’s job card, instead requesting either a replacement vehicle or a full refund.
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The dispute escalated to Mercedes-Benz South Africa after the parties reached what the woman describes as a deadlock regarding the vehicle’s inspection. She maintained that she was concerned that authorising the inspection would be interpreted as consent to accept the vehicle back after repairs. The vehicle allegedly reversed unexpectedly while in Drive (D1), resulting in it being towed back to Mercedes-Benz Centurion.
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