Fastjet apologises for delays, pledges to restore on-time record

HARARE – Budget airline Fastjet Zimbabwe has issued a public apology to its customers after a spate of recent flight delays and cancellations disrupted travel schedules, admitting that its usually strong on-time record had slipped.

In an open letter to passengers and business partners on Thursday, the airline said its on-time performance — long considered one of the best in the region — had fallen short of expectations in recent weeks.

“We have delayed you and, in some cases, amalgamated flights, resulting in disappointing you, our valued customers. For this, we are sorry,” said Fastjet spokesperson Nunurai Ndawana.

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