Alleged former Cartrack employee claims many trackers do not work, among other allegations

A person claiming to be a former Cartrack employee has made a series of allegations against the company, alleging that customers were unfairly charged and that staff were subjected to a hostile work environment. Cartrack specialises in vehicle tracking, stolen vehicle recovery, fleet management and asset monitoring solutions. Using GPS tracking, telematics and data analytics, it helps businesses and motorists improve vehicle security, operational efficiency, and driver safety.

However, the company, headquartered in Rosebank, Gauteng, has been making headlines for all the wrong reasons. On Monday,Cartrack rejected the claims that an employeewho passed away at its offices was denied the opportunity to go home. The individual alleged employees at the company are trained to push back against clients’ objections.

and that many of the company’s devices do not actually work. “Clients are paying a significant amount of money under the assumption that their tracking devices and cameras are functional. Many are not,” the person alleged.

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“The cameras in particular were a known problem. In an emergency, clients have discovered that their tracker does not work, and their camera does not work. Clients are paying for a security service that fails precisely when they need it most.” Cartrack toldThe Citizenit would not reply directly to the publication’s questions, but would instead release a statement during the course of the day.

However, the company’s media statement released on Thursday afternoon did not address the allegations raised by the publication. “Over the past few days, the family of Gcina Dhladhla has taken the time and space to grieve the unimaginable loss of a beloved daughter and family member. Yesterday, the family and representatives from Cartrack met to speak openly, share information and discuss the way forward,” read the joint statement between the company and the family of the deceased.

“Both the family and Cartrack are united in wanting the facts to be fully established through the ongoing independent investigations and are committed to fully supporting those processes.” Another allegation is that customer complaints are rarely addressed because the client services department is overwhelmed. “The client services team is overworked and under-resourced. Clients wait.

Problems persist. Nothing gets fixed.”

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