Qantas to pay $74 million to customers for cancelled Covid flights

The class action on behalf of Australian passengers related to international and domestic flights cancelled by Qantas between 2020 and 2022. Australia’s Qantas Airways said on Friday it would pay out AU$105 million ($74 million) to settle a class action alleging it misled customers and failed to provide ticket refunds for flights cancelled during the Covid pandemic. Qantas had provided flight credits instead of cash refunds.

“Under the terms of the settlement agreement, Qantas has agreed to pay AU$105 million, with no admission of liability,” the airline said. Echo Law, which brought the class action, alleged Qantas had “unlawfully benefited from customers by holding for years a very significant amount of customer funds that ought to have been refunded”. The court will provide details of how customers can claim refunds in coming weeks, the law firm said on Friday.