Alexander Forbes website struggles after more than 100 000 two-pot withdrawals in 5 days

Developer using smartphone with warning triangle sign for error notification and maintenance concept. There has been a surge in two-pot pension withdrawals, causing technical issues on the Alexander Forbes website. With household consumption up by 3%, many are dipping into their two-pot pension to provide for themselves and their dependents.

Following the start of the new tax year on 1 March, those who qualify for two-pot savings have been allowed to withdraw from their retirement funds again, despite recommendations against doing so. More than 100 000 people have made withdrawals from the Alexander Forbes website, causing system delays which prevent retirement members from receiving their money. The swell of withdrawals has caused technical issues on the Alexander Forbes website as some retirement fund members “may experience delays when logging in or navigating the portal due to the significant increase in activity.” Vickie Lange, the spokesperson for Solutions Enhancement at Alexander Forbes, toldThe Citizenthat since 1 March 2026, “more than 100 000 savings pot claims have been submitted via the AF Connect member portal, with the first claim received at 00:01 on the day the new tax year commenced.” Since then, many have been unable to make withdrawals on the Alexander Forbes website.

This is despite recommendations from Rob Southey at Momentum to encourage members to save their money. He explained that those who continue to withdraw reduce their chance of financial security. When entering the website, users are notified with an alert: “Some features may be temporarily unavailable due to intermittent technical issues.

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We’re working to get everything back to normal as quickly as possible. Thank you for your understanding.” Lange says that the user demand is being closely monitored, and the necessary system adjustments have been implemented to manage the higher volume of digital engagement.

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