WeBuyCars has ditched Dekra Automotive for vehicle condition reports, replacing it with its own subsidiary, Inspectify WeBuyCarshasditchedDekra Automotivefor vehicle condition reports, replacing itwith its own subsidiary, Inspectify,in an attemptto provide clearer,more accurate information to customers. This move comes just a month after the automotive retail giantwas hit with a R6 million settlementwith theNational Consumer Commission, following complaints that its sales agreements were unclear or in breach of the Consumer Protection Act. There also appear to havebeen complaints from consumersoverthe quality and accuracy of vehicle condition reports, with some buyersstating thatprevious Dekra reports were difficult to understand.
the quality and accuracy of vehicle condition reports, with some buyers previous Dekra reports were difficult to understand. The company’s Head of Strategy, Willem Kloppers, told IOL that Inspectify was created toimprovetransparency and consistency in vehicle inspections,givingcustomers clearer,more understandable information about the cars they are considering. The company’s Head of Strategy, Willem Kloppers, told IOL that Inspectify was created to transparency and consistency in vehicle inspections, more understandable information about the cars they are considering.
“WeBuyCars has discontinued the use of Dekra’s used vehicle condition reports, which previously served as an informational tool for customers to assess the condition of vehicles on our showroom floors. However, two of our smaller supermarkets (East London and Polokwane) still make use of the Dekra reports,” Kloppers said.
