New report reveals ride-hailing safety perceptions a key factor for South Africans

A new Ipsos report reveals that 90% of users feel more secure using ride-hailing services. A new Ipsos Safety Index report commissioned by Bolt has revealed that90% of South African ride-hailing users consider the service safer than traditional transport options, marking a major shift in public confidence toward app-based mobility. 90% of South African ride-hailing users consider the service safer than traditional transport options According to the study, safety concerns remain a daily reality for many South Africans, and ride-hailing has evolved into more than a convenience, for many, it is “a lifeline.” Young adults aged 25–34 represent 43% of users, relying on apps like Bolt several times a week or month as part of their regular mobility routines.

The report shows thatsafety perceptions increase at night, with92% of respondents saying they feel safer using ride-hailing apps after dark. 92% of respondents saying they feel safer using ride-hailing apps after dark This increased trust is tied to features such as real-time GPS tracking, verified driver identities, vetted drivers, and door-to-door pickups and drop-offs. South Africans also place considerable trust in ride-hailing when it comes to protecting others.

The report states that93% of passengers have booked a ride for someone else, often to ensure that a friend or family member arrives home safely. Nearly96% of users agree that in-app safety features make ride-hailing a safer overall option. 93% of passengers have booked a ride for someone else 96% of users agree that in-app safety features make ride-hailing a safer overall option Simo Kalajdzic, senior operations manager at Bolt South Africa, underscored the company’s commitment to building safer mobility.

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“Safety is deeply personal for South Africans, and it remains an absolute priority for us at Bolt. Every decision we make, from product innovation to driver training, is rooted in creating an environment where riders and drivers feel protected, respected, and supported.

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